Terms & Conditions



Placing an order through our web shop is easy and secure. We would love to hear from you. Please contact hello@lanxel.com if you have special requests, questions and concerns or just want to drop us a line. Please feel free to add you reviews of all our products on our website Our Terms and Conditions are integral part of any purchase.


Privacy Policy

Your information is private to us and LANXEL will never share your information or passed to any 3rd party for marketing or research purposes. All transactions with us are private. The information you fill out when ordering is strictly used for processing your order. You will find further information in our privacy policy



Payments are effected by using Strip. When you place an order the items will be reserved for you automatically and will be dispatched as soon as payment is cleared. Your credit card details will not be stored in our database.



All our prices are displayed in Swiss Francs (CHF) and include Swiss VAT (V.T.A/Mehrwertsteuer). Prices are subject to change at any time.


Deliveries In & Outside Switzerland

We ship worldwide using postal service. Should you wish to use any other services such as UPS or DHL, additional costs are incurred and will be paid by you.


Packaging & Posting in Switzerland

Costs by weight and using Swiss Post Economy Services. Delivery within 2 working days.

Prices as per January 2017 Additional costs for Priority and Express Services

up to 2 kg = CHF 9.00
up to 5 kg = CHF 14.00
up to 10 kg = CHF 15.00
up to 20 kg = CHF 20.00
up to 30 kg = CHF 27.00


Packaging & Posting Outside Switzerland

Costs by weight using Swiss Post MiniPac Economy Services. Prices per January 2017
1 – 500 g = CHF 14.00 (Europe) / CHF 16.00 (all other countries)
501 – 1000 g = CHF 17.00 / CHF 22.00
Up to 2 kg = CHF 29.00 / CHF 36.00

Shipping abroad may incur additional fees for customs or import duties which will be borne by the buyer.


Delivery Time

Most orders will ship within 2-4 business days. There are occasions when it may take a few extra days due to high quantity orders, holiday seasons or stock situation. In this case you will be notified by email.


Damaged Goods & Refunds

All products are hand poured in our workshop in Geneva. Prior to sending them to you we check that the products are in perfect condition. We take utmost care in packaging the goods and sending them to you. If, however, your goods are damaged during transit you should notify your local post office and let them assess the package for you. LANXEL will not assume any responsibility once the goods have left our premises. If you are dissatisfied with the quality of a product, please contact us at info@lanxel.com



All content in this website, including the LANXEL logo, is protected by copyright. Users are not authorized to make any alterations, additions, or changes to any of the material on this website, nor may they distribute, market, sell, republish or misappropriate any part of it. Any misuse of the material on this website may result in legal action being brought by LANXEL.


External Links/Disclaimer

LANXEL provides links from this website to other websites but is not responsible or liable for the content of these websites.


Product Images

The product images on our website are mostly accurate and up-to-date. However, LANXEL accepts no responsibility for supplying products which differ in packaging or size from the image of the product on this website.



Use of this website is governed by and construed in accordance with the laws of Switzerland. Any legal matter arising will commence and conclude within the jurisdiction of the courts of the Canton of Geneva.


Changes to These Terms & Conditions

LANXEL may at any time revise these terms and conditions and any revision will accordingly supersede these terms and conditions. Users will therefore be bound by such revised terms and conditions and should periodically visit this page.




Lotte Lanxe 

57 Chemin Louis-Degallier

CH-1290 Versoix



Tel. +41 77 955 1960